The Box Office is open 1 hour prior to the scheduled performance start time to allow customers to collect pre purchased tickets or purchase last minute tickets (when available). The Box Office will also be able to assist with purchasing of tickets for other events at Ipswich Civic Centre during this pre show time.
Ipswich Civic Centre is able to offer concession tickets to some of our shows depending on the ticketing agreement we have with the show promoters. A Concession ticket is available to a Centrelink Blue Pension Concession Card holder (not a Seniors Card) or a Student who has a student card. If purchasing a Concession ticket over the phone or internet, you will be required to bring your Concession card along to the performance to show the ushers upon entry into the show. If you are purchasing for a friend or family member who is also on a Concession card, advise them to bring the Concession card along to the performance to show the ushers upon entry into the show.
The refreshment bar is open 1 hour prior to the scheduled performance start time to allow customers to purchase pre show drinks, light refreshments & light meals. The refreshment bar is closed during performance times and will reopen at interval for drinks & light refreshments and is also open after the show.
The opening time for doors prior to a show can vary. Generally though, the doors will be open 30 minutes prior to the scheduled start time – this allows ushers enough time to seat patrons and also allow time to deal with latecomers. We always advise patrons to arrive no later than 15 minutes prior to starting time of the scheduled show.
Once the doors are closed for a performance, any patron arriving late may have to wait until an appropriate time in the show to be seated by an usher.