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FAQs

Frequently Asked Questions

When will tickets be on sale?
Tickets are available via the What’s On page as soon as shows are released for sale.

Tickets are available in either a Checkerboard formation or as Social Groups, with both options approved by Queensland Health.

For performances sold as Checkerboard, tickets are available in single, double, triple or quad based on a set setting plan, to ensure compliance with social distancing requirements. All seats in an identified section are required to be purchased.  Patrons are able to select the seats at the time of purchase and an allocated seat ticket will be issued at the time of booking.

For performances sold as Social Groups, a General Admission ticket will be offered at the point of purchase, with venue staff allocating patrons to a specific seat based on the size of the group, date and time of booking and venue configuration.  Such an approach will ensure  compliance with current social distancing requirements. Patrons who purchased as a bulk and within the same financial transaction will be permitted to sit together.

Please refer to our COVID-19 Terms and Conditions

 

How will I be able to buy tickets?
So that we can be compliant with the COVID Safe Plan, we are encouraging everybody to book online via our website or over the phone via our ticket office (07) 3810 6100, between 8.30 am and 4.00 pm.

Please note online, phone and in person tickets will close at 12noon the day of the performance (12noon on the Friday if a Saturday or Sunday performance).  Door sales will open 1 hour prior to the scheduled performance time.

Please refer to our COVID-19 Terms and Conditions

 

How will you keep audiences safe?
We take the health and wellbeing of our audiences, staff and performers incredibly seriously. We have a COVID Safe Plan to keep everybody safe during these uncertain times.

  • Patrons must not attend if they are experiencing any COVID-19 symptoms or have been overseas in the previous fortnight.
  • We will be undertaking a full premises clean prior to re-opening and will maintain an increased cleaning and sanitisation program in line with Queensland Health regulations and guidelines.
  • General Admission ticket purchasing is in place and seating will be allocated after purchase by the Venue based on the size of the group, time of booking and venue configuration, to allow compliance with current social distancing requirements.
  • Checkerboard seating has set vacant seats allocated in the floor plan to allow compliance with current social distancing requirements.
  • Please note that only tickets purchased within the same transaction will be grouped together when seating allocation is being prepared by the venue.
  • Patrons may be asked health screening questions on arrival to the Venue.
  • Patrons who are experiencing any COVID-19 symptoms, or who have come into contact with anyone who is symptomatic or is a confirmed case, will not be able to attend the event. Patrons must advise the venue of the circumstances and the intention to not attend prior to the commencement of the performance to be entitled to a refund.
  • Patrons agree to abide by all current social distancing and health protocols.
  • Patrons agree to follow the instructions of Venue staff at all times.
  • Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.

Please refer to our COVID-19 Terms and Conditions

 

Can I have a copy of your COVID Safe Plan?
Yes, we encourage you familiarise yourself with the approved COVID-Safe Industry Plan

 

Can I purchase tickets on the day/night of the performance?
Tickets are available for purchase at the Door.  Ticket sales will open 1 hour prior to the schedule start time of the performance.  Please be aware that tickets for each individual performance will close the previous business day at 12 noon.  No door sales will be permitted until further notice.  We are encouraging everybody to book online via our website or over the phone via our ticket office (07) 3810 6100, between 8.30 am and 4.00 pm.  Contact tracing details of all adults attending the venue is a requirement of entry.

 

Can I get a refund if I am unwell?
Patrons must not attend if they are experiencing any COVID-19 symptoms or have been overseas in the previous fortnight.  Patrons who are experiencing any COVID-19 symptoms, or who have come into contact with anyone who is symptomatic or is a confirmed case, will not be able to attend the event. Patrons must advise the venue of the circumstances and the intention to not attend prior to the commencement of the performance to be entitled to a refund.
In Queensland, people who have fever (or history of fever) OR acute respiratory symptoms (cough, sore throat, shortness of breath) should be tested for COVID-19.  If you are unwell and you meet the above criteria, you should contact a doctor immediately. Your doctor will decide if you need to be tested for COVID-19. Before your appointment, please call ahead and tell them about your symptoms so they can prepare for your visit. Find out more on our Testing and Fever Clinics information page.

 

Will the Stars Cafe be open?

Stars Bar will be open one hour prior to the scheduled performance time, during the current COVID restrictions.  Beverages (alcoholic and non alcoholic), snacks and confectionary items will be  available for sale. Beverage  and snack items are permitted inside the theatre to be consumed during the performance.  We would ask that that any rubbish be disposed of in the bins provided.

* Hot food will not be available during current restrictions.  This will be reviewed in 2021.

 

Why do you need to collect everyone’s Contact Details?
We are collecting audience members contact details as part of our COVID Safe Plan under direction of the Queensland Government Chief Health Officer.
When purchasing tickets, patrons agree to provide the following contact details for everyone attending: full name, mobile number and residential address.  Contact details, along with seating allocation, will be kept by the Venue for 56 days from the date of the performance.  Patrons agree that all contact information will be available to public health officers upon request.
The venue will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes.
The Queensland Government have a Fact Sheet relating to collecting and storing customer information during COVID-19.
In Queensland, people who have fever (or history of fever) OR acute respiratory symptoms (cough, sore throat, shortness of breath) should be tested for COVID-19.  If you are unwell and you meet the above criteria, you should contact a doctor immediately. Your doctor will decide if you need to be tested for COVID-19. Before your appointment, please call ahead and tell them about your symptoms so they can prepare for your visit. Find out more on our Testing and Fever Clinics information page.

 

 

View our COVID-19 Updates page

View our COVID-19 Terms and Conditions page

View our list of Shows Postponed as a result of COVID-19

View our list of Shows Cancelled as a result of COVID-19

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